Shipping Policy

SHIPPING & HANDLING

Orders over $150 before taxes qualify for FREE shipping within Canada. All items have a predetermined shipping cost established by dimension, weight, destination and type of delivery. Surfboards have a flat shipping rate of $100 CAD across Canada, the final checkout price will include this in the total. If you wish to arrange other delivery, feel free to email info@hto.ca.

We make every effort to get your order processed and sent as quickly as possible. If you need priority shipping please call us and we will do our best to get your order to you promptly.

Out of stock items:
We do our best to keep our online inventory accurate, however sometimes in store sales may cause us to sell out of an item before we are able to update our website. If an item you ordered is not currently available we will contact you immediately with an estimated time when it will be available, a suitable alternative or request a cancelation of the order. If the order is cancelled your PayPal account will be fully refunded ASAP.